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.portal-pill{white-space:nowrap;border-radius:100px;align-items:center;gap:5px;padding:3px 9px;font-size:11.5px;font-weight:700;display:inline-flex}.portal-scope .portal-pill .portal-dot{width:6px;height:6px}.portal-scope .portal-tag{border-radius:6px;align-items:center;gap:5px;padding:2px 8px 2px 6px;font-size:11px;font-weight:700;display:inline-flex}.portal-scope .portal-tag .portal-dot{width:6px;height:6px}.portal-scope .portal-eyebrow{letter-spacing:.08em;text-transform:uppercase;color:var(--portal-ink-faint);font-size:11px;font-weight:700}.portal-scope .portal-rail-item-active{box-shadow:inset 2px 0 0 var(--portal-accent)}.portal-scope .portal-product-card{border-left-style:solid;border-left-width:3px}.portal-scope .portal-api-error>div{border-style:solid;border-color:var(--portal-critical);background:var(--portal-critical-soft);text-align:left;align-items:flex-start}.portal-scope .text-brand-600{color:var(--portal-accent-text)}.portal-scope .bg-brand-600.text-white,.portal-scope .bg-brand-600 .text-white{color:var(--portal-bg)}@media(prefers-reduced-motion:reduce){*,:before,:after{scroll-behavior:auto!important;transition-duration:.01ms!important;animation-duration:.01ms!important;animation-iteration-count:1!important}}.ticket-grid{grid-template-columns:252px minmax(0,1fr) 280px;height:calc(100dvh - 3.25rem);margin:-1.25rem -1.5rem;display:grid;overflow:hidden}.tk-left{border-right:1px solid var(--color-border);background:var(--color-surface);min-height:0;padding:14px 12px 40px;overflow-y:auto}.tk-center{background:var(--color-surface-muted);flex-direction:column;min-width:0;min-height:0;display:flex;overflow:hidden}.tk-right{border-left:1px solid var(--color-border);background:var(--color-surface);min-height:0;padding:14px 12px 40px;overflow-y:auto}.tk-prop{grid-template-columns:96px minmax(0,1fr);align-items:center;gap:6px 8px;margin:0;font-size:12.5px;display:grid}.tk-prop dt{color:var(--color-fg-subtle);font-size:11.5px}.tk-prop dd{margin:0}.tk-prop-editable{cursor:pointer;border-radius:5px;margin:-2px -5px;padding:2px 5px}.tk-prop-editable:hover{background:var(--color-surface-muted);box-shadow:inset 0 0 0 1px var(--color-border)}.tk-head{background:var(--color-surface);border-bottom:1px solid var(--color-border);padding:12px 18px 0}.tk-title{flex-wrap:wrap;align-items:flex-start;gap:10px;display:flex}.tk-title h1{overflow-wrap:anywhere;letter-spacing:-.01em;min-width:0;font-size:18px;font-weight:600;line-height:1.35}.tk-title-actions{flex-wrap:wrap;gap:6px;max-width:100%;display:flex}.tk-title-with-actions h1{flex:1}.tk-title-with-actions .tk-title-actions{flex:none}.tk-prop dd{overflow-wrap:anywhere;min-width:0}.tk-thread-controls{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.tk-thread-controls>:first-child{flex:1;min-width:140px}.tk-path-kind{text-transform:uppercase;letter-spacing:.06em;color:var(--color-fg-subtle);font-size:10.5px}.tk-path{margin-left:8px}.tk-path-step{border-left:1px solid var(--color-border);padding:0 0 12px 22px;position:relative}.tk-path-step:last-child{border-left-color:#0000;padding-bottom:0}.tk-path .tk-path-marker{background:var(--color-surface-muted);border:1px solid var(--color-border);width:17px;min-width:17px;height:17px;font-family:var(--font-mono);color:var(--color-fg-subtle);border-radius:50%;padding:0;font-size:9.5px;font-weight:400;position:absolute;top:0;left:-9px}.tk-tabs{background:0 0;border:0;border-radius:0;justify-content:flex-start;gap:2px;height:auto;margin:10px 0 0;padding:0;display:flex;overflow-x:auto}.tk-tabs [role=tab],.tk-tabs .tk-tab-link{box-shadow:none;color:var(--color-fg-muted);white-space:nowrap;cursor:pointer;background:0 0;border:0;border-bottom:2px solid #0000;border-radius:0;flex-shrink:0;padding:7px 11px;font-size:13px;font-weight:550}.tk-tab-count{font-family:var(--font-mono);opacity:.7;margin-left:4px;font-size:11px}.tk-tabs [role=tab]:hover,.tk-tabs .tk-tab-link:hover{color:var(--color-fg)}.tk-tabs [role=tab]:is([aria-selected=true],[data-state=active]){color:var(--color-accent-text);border-bottom-color:var(--color-accent);box-shadow:none;background:0 0;font-weight:650}.tk-pipeline{align-items:center;gap:0;margin:12px 0 0;display:flex;overflow-x:auto}.tk-pl-step{background:var(--color-surface-muted);color:var(--color-fg-subtle);border:1px solid var(--color-border);white-space:nowrap;border-left:none;flex:none;padding:5px 14px 5px 20px;font-size:12px;position:relative}.tk-pl-step:first-child{border-left:1px solid var(--color-border);border-radius:6px 0 0 6px;padding-left:12px}.tk-pl-step:last-child{border-radius:0 6px 6px 0}.tk-pl-step.done{background:var(--color-brand-100);color:var(--color-brand-700);border-color:var(--color-brand-200)}.tk-pl-step.current{background:var(--color-accent);color:var(--color-accent-ink);border-color:var(--color-accent);font-weight:650}.tk-pl-step.blocked{color:var(--color-fg-subtle);opacity:.65}.tk-cbx{appearance:none;border:1.5px solid var(--color-border-strong);background:var(--color-surface);cursor:pointer;border-radius:4px;flex-shrink:0;width:13px;height:13px;margin-top:2px}.tk-cbx:checked{border-color:var(--color-brand-500);background:var(--color-brand-500) url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 12 12' fill='none' stroke='white' stroke-width='2.2' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='M2.5 6.3l2.4 2.4 4.6-5'/%3E%3C/svg%3E") center / 11px no-repeat}.tk-cbx:focus-visible{outline:2px solid var(--color-ring);outline-offset:1px}.tk-cbx:disabled{opacity:.5;cursor:default}.tk-conversation{flex-direction:column;flex:1;min-height:0;display:flex;overflow:hidden}.tk-thread{overscroll-behavior:contain;scrollbar-gutter:stable;flex-direction:column;flex:1;gap:12px;min-height:0;padding:16px 18px 18px;display:flex;overflow-y:auto}.tk-description{border:1px solid var(--color-border);background:var(--color-surface);border-radius:10px;padding:14px 16px}.tk-cbx{border:1px solid var(--color-border-strong);color:#0000;border-radius:4px;flex:none;justify-content:center;align-items:center;width:14px;height:14px;margin-top:2px;display:inline-flex}.tk-cbx.is-on{border-color:var(--color-accent);background:var(--color-accent);color:var(--color-accent-ink)}.tk-attach-chip{border:1px solid var(--color-border);background:var(--color-surface-muted);color:var(--color-fg-muted);border-radius:999px;align-items:center;gap:5px;padding:3px 9px;font-size:12px;display:inline-flex}.tk-msg{gap:10px;display:flex}.tk-msg-body{background:var(--color-surface);border:1px solid var(--color-border);border-radius:10px;flex:1;min-width:0;padding:10px 13px}.tk-msg-meta{color:var(--color-fg-subtle);flex-wrap:wrap;align-items:center;gap:8px;margin-bottom:5px;font-size:11.5px;display:flex}.tk-msg-meta b{color:var(--color-fg);font-size:12.5px;font-weight:650}.tk-msg-text{font-size:13.5px;line-height:1.6}.tk-msg-text p+p{margin-top:8px}.tk-msg-disclosure{border:1px solid var(--color-border);background:var(--color-surface-muted);color:var(--color-fg-muted);border-radius:7px;align-items:center;gap:5px;margin-top:9px;padding:4px 9px;font-size:12px;font-weight:600;display:inline-flex}.tk-msg-disclosure:hover{border-color:var(--color-border-strong);color:var(--color-fg)}.tk-msg-disclosure:focus-visible{outline:2px solid var(--color-ring);outline-offset:2px}.tk-msg-disclosure svg{width:14px;height:14px}.tk-forwarded-history{border-left:2px solid var(--color-border-strong);color:var(--color-fg-muted);margin-top:9px;padding:2px 0 2px 12px}.tk-msg.internal .tk-msg-body{background:var(--color-warning-subtle);border-color:#b4790e52}@supports (color:color-mix(in lab,red,red)){.tk-msg.internal .tk-msg-body{border-color:color-mix(in srgb,var(--color-warning) 32%,transparent)}}.tk-msg.outbound .tk-msg-body{background:var(--color-brand-100);border-color:var(--color-brand-200)}.tk-msg.system{color:var(--color-fg-subtle);align-items:center;gap:8px;padding-left:34px;font-size:12px}.tk-msg.system .tk-sys-line{flex-wrap:wrap;align-items:center;gap:7px;display:flex}.tk-msg.system .tk-sys-line>span:not([class]){flex:auto;min-width:0}.tk-draft{border:1px dashed var(--color-warning);background:var(--color-surface-muted);border-radius:10px;margin-left:34px;padding:11px 13px}.tk-draft-head{justify-content:space-between;align-items:center;gap:10px;margin-bottom:5px;display:flex}.tk-draft-badge{background:var(--color-warning-subtle);border:1px solid var(--color-warning-border);color:var(--color-warning-fg);border-radius:999px;align-items:center;padding:2px 7px;font-size:10.5px;font-weight:700;display:inline-flex}.tk-draft-schedule{border:1px solid var(--color-border-strong);color:var(--color-fg-muted);border-radius:999px;align-items:center;gap:6px;padding:3px 9px;font-size:11px;display:inline-flex}.tk-attach{border:1px solid var(--color-border);background:var(--color-surface-muted);color:var(--color-fg-muted);border-radius:7px;align-items:center;gap:6px;padding:4px 9px;font-size:12px;display:inline-flex}.tk-ai-card{border:1px solid var(--color-brand-200);background:linear-gradient(180deg,var(--color-brand-100),transparent 70%);border-radius:10px;padding:11px 13px}.tk-ai-card .tk-ai-h{color:var(--color-brand-700);align-items:center;gap:7px;margin-bottom:7px;font-size:12px;font-weight:700;display:flex}.tk-composer{background:var(--color-surface);border-top:1px solid var(--color-border);padding:10px 18px 14px}.tk-composer-tabs{flex-wrap:wrap;align-items:center;gap:4px;margin-bottom:8px;display:flex}.tk-composer-tabs button{cursor:pointer;color:var(--color-fg-muted);background:0 0;border:1px solid #0000;border-radius:7px;align-items:center;gap:6px;padding:4px 10px;font-size:12.5px;display:inline-flex}.tk-composer-tabs button.active{background:var(--color-brand-100);color:var(--color-brand-700);font-weight:650}.tk-composer-tabs button.note.active{background:var(--color-warning-subtle);color:var(--color-warning)}.tk-composer-box{border:1px solid var(--color-border-strong);background:var(--color-surface);border-radius:10px;overflow:hidden}.tk-composer-box.note{border-color:#b4790e73}@supports (color:color-mix(in lab,red,red)){.tk-composer-box.note{border-color:color-mix(in srgb,var(--color-warning) 45%,transparent)}}.tk-composer-box.note{background:var(--color-warning-subtle)}.tk-composer-tools{border-bottom:1px solid var(--color-border);flex-wrap:wrap;align-items:center;gap:2px;padding:5px 8px;display:flex}.tk-composer-text{min-height:84px;padding:10px 12px;font-size:13.5px;line-height:1.6}.tk-composer-foot{border-top:1px solid var(--color-border);background:var(--color-surface-muted);flex-wrap:wrap;align-items:center;gap:8px;padding:8px 10px;display:flex}.tk-eyebrow{text-transform:uppercase;letter-spacing:.09em;color:var(--color-fg-subtle);font-size:10.5px;font-weight:700}.tk-sla{font-size:12px;font-family:var(--font-mono,monospace);font-variant-numeric:tabular-nums;align-items:center;gap:6px;display:inline-flex}.tk-sla .tk-ring{background:conic-gradient(currentColor var(--p,40%),currentColor 0);border-radius:50%;flex-shrink:0;width:15px;height:15px}@supports (color:color-mix(in lab,red,red)){.tk-sla .tk-ring{background:conic-gradient(currentColor var(--p,40%),color-mix(in srgb,currentColor 18%,transparent) 0)}}.tk-sla .tk-ring{position:relative}.tk-sla .tk-ring:after{content:"";background:var(--color-surface);border-radius:50%;position:absolute;inset:3.5px}.tk-sla-breached{color:var(--color-danger);font-weight:700}.tk-sla-within{color:var(--color-success)}.tk-sla-risk{color:var(--color-warning)}.tk-sla-paused{color:var(--color-fg-subtle)}.tk-sla-none{color:var(--color-fg-subtle);opacity:.8}.tk-callout{border:1px solid var(--color-border);background:var(--color-surface-muted);color:var(--color-fg-muted);border-radius:9px;gap:10px;padding:8px 10px;font-size:12px;line-height:1.55;display:flex}.tk-callout b{color:var(--color-fg)}.tk-callout-warning{background:var(--color-warning-subtle);border-color:#b4790e59}@supports (color:color-mix(in lab,red,red)){.tk-callout-warning{border-color:color-mix(in srgb,var(--color-warning) 35%,transparent)}}.tk-callout-warning{color:var(--color-warning-fg)}.tk-callout-warning b{color:var(--color-warning)}.tk-typing{color:var(--color-fg-subtle);align-items:center;gap:6px;font-size:11.5px;display:inline-flex}@media(max-width:1024px){.ticket-grid{grid-template-columns:1fr;height:auto;min-height:calc(100dvh - 3.25rem);overflow:visible}.tk-left,.tk-right{border:none;border-top:1px solid var(--color-border);overflow:visible}.tk-center,.tk-conversation,.tk-thread{overflow:visible}.ticket-grid>.tk-center{order:-1}.tk-title{flex-wrap:wrap}.tk-title h1{flex:0 0 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.portal-brand-mark{width:22px;height:22px;color:var(--portal-accent);flex-shrink:0}.portal-scope .portal-brand-caption{color:var(--portal-ink-faint);font-size:11px;font-weight:400;display:block}.portal-scope .portal-product-switcher{border:1px solid var(--portal-line-strong);background:var(--portal-surface-2);border-radius:6px;align-items:center;gap:6px;padding:5px 10px 5px 8px;font-size:13px;font-weight:600;display:flex}.portal-scope .portal-top-actions{align-items:center;gap:14px;margin-left:auto;display:flex}.portal-scope .portal-profile{border-left:1px solid var(--portal-line);align-items:center;gap:8px;padding-left:8px;display:flex}.portal-scope .portal-profile-meta{text-align:left;line-height:1.25}.portal-scope .portal-rail{border-right:1px solid var(--portal-line);background:var(--portal-surface-2);flex-shrink:0;width:226px;padding:16px 12px;display:block;overflow-y:auto}.portal-scope .portal-rail-item{color:var(--portal-ink-muted);border-radius:6px;align-items:center;gap:9px;padding:7px 8px;font-size:13.5px;display:flex}.portal-scope .portal-rail-eyebrow{margin-bottom:6px;padding:0 8px;font-size:10px}.portal-scope .portal-rail-back{color:var(--portal-ink-faint);font-size:12px}.portal-scope .portal-screen{width:100%;max-width:1160px;padding:28px 32px 64px}.portal-scope .portal-narrow-only{display:none}.portal-scope .portal-search-trigger{border:1px solid var(--portal-line);background:var(--portal-surface-2);min-width:0;max-width:480px;color:var(--portal-ink-faint);border-radius:7px;flex:1;align-items:center;gap:8px;margin:0 auto;padding:7px 12px;font-size:13px;display:flex}.portal-scope .portal-search-shortcut{border:1px solid var(--portal-line-strong);font-family:var(--portal-font-mono);border-radius:4px;flex-shrink:0;margin-left:auto;padding:1px 5px;font-size:10px}.portal-scope .portal-page-header{flex-wrap:wrap;justify-content:space-between;align-items:baseline;gap:16px;margin-bottom:22px;display:flex}.portal-scope .portal-page-eyebrow{color:var(--portal-ink-faint);letter-spacing:.08em;text-transform:uppercase;margin-bottom:6px;font-size:11px;font-weight:700}.portal-scope .portal-page-title{color:var(--portal-ink);letter-spacing:-.01em;text-wrap:balance;font-size:24px;font-weight:600}.portal-scope .portal-page-subtitle{color:var(--portal-ink-faint);margin-top:4px;font-size:13px}.portal-scope .portal-page-actions{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.portal-scope .portal-card{border:1px solid var(--portal-line);background:var(--portal-surface);box-shadow:var(--portal-shadow);border-radius:8px;padding:18px}.portal-scope .portal-card-flush{padding:0;overflow:hidden}.portal-scope .portal-card-header{border-bottom:1px solid var(--portal-line);justify-content:space-between;align-items:center;padding:14px 18px;display:flex}.portal-scope 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